Frequently Asked Questions by Soulyaya.RU Customers
What's the shipping cost and time?
Orders over 600 USD can be shipped out worldwide by free shipping.
Orders over 280 USD can be shipped out by free fast shipping.
 If you wanna pay for fast shipping,it charges 10-20 USD.
Usually, free shipping takes about 3 weeks. Fast shipping takes about 8-14 days.
We will send you the tracking number to check the logistics of your package.
Do all products come with boxes?
All shoes, watches, belts, glasses, jewelry, scarves, socks, hats, shorts and hair hoops will come with corresponding boxes.  
The original bag with a size less than 25CM will come with an original box.
How can I pay?
We support the following payment methods:
PayPal&Western Union .Both of these payment methods support:Credit card, debit card,Visa card ,bank debit.
1. The server will send you the payment method by WhatsApp when you place an order on the website
2. Contact us for the payment method by WhatsApp
What's the difference between the 3 grades of bags?
On our website. Most bags have 3 different grades. Some bags have 2 grades.
Original grade is the best quality  selected genuine leather which is really similar to the real bag but it's expensive for most people.
The top grade is high quality with real leather and the price is reasonable which is most people's first choice for a replica bag.
Super grade with the cheapest price and the quality is also good. But not all the leather is real .
How do I choose the color of sunglasses etc ?
You can write a comment of the color you want when you place an order on the website. Or you can contact us to choose the color.
Can I get the physical picture of the product I want?
We will also send you delivery pictures before shipping .We make sure you will receive the items same as the pictures you see on our website.
China Working Times
8:30~12:00am  2:00~6:30pm
NOTE!!! ♥We have a time difference, but all messages will be replied within 24 hours♥.
Contact Information
WhatsApp1:85295681204
IG: @souler.yaya
Email:   [email protected]
NOTE!!!
If you need customer feedback, please ask Alice :)
If you need to know how to choose the right glasses for you based on your face shape,please ask Alice :)
If you want to discuss or distinguish between a genuine bag and a replica,please ask Alice :)
For more questions, please contact Alice :)
 

"Soulyaya.ru Order Process: Simplifying Your Shopping Experience"

At Soulyaya.ru, our mission is to make your shopping experience effortless and enjoyable. We believe that everyone deserves access to high-quality shoes, hats, bags, clothing, watches, and more. Our vision is to become your go-to destination for all your fashion needs, providing a seamless ordering process and exceptional customer service.

Our brand story begins with a deep passion for fashion and a desire to bring the latest trends to our customers. The founders of Soulyaya.ru were inspired by their own personal experiences, where they struggled to find a reliable and convenient platform to purchase fashionable items. Determined to fill this gap in the market, they embarked on a journey to create a brand that delivers not only stylish products but also an exceptional shopping experience.

What sets Soulyaya.ru apart is our commitment to simplicity and efficiency. Our user-friendly interface allows you to easily browse through a wide range of products, select the correct size, and with a simple click, add them to your cart. Fill in your delivery information accurately, ensuring that we can reach you promptly. We offer various payment methods, and if you have a discount code, make sure to utilize it before completing your purchase.

We understand the importance of transparency and communication. Once you place an order, we will promptly confirm the details with you through various channels such as WhatsAPP, Facebook, Email, or Instagram. To ensure your satisfaction, we provide free QC pictures, allowing you to verify the size and shipping information before we dispatch your shoes, hats, bags, watches, or clothing.

At Soulyaya.ru, we prioritize your convenience and peace of mind. We provide a tracking number for each order, enabling you to stay informed about its progress. While we strive to deliver your package within 7-15 working days, please bear with us if there are occasional delays due to traffic restrictions caused by the coronavirus (COVID-19) or the need for items to be properly disinfected. We take pride in our strict quality control measures and ensure that your shipments are carefully packaged before being dispatched.

Don't worry if you haven't received your tracking number within 5 days of shipment. Our friendly customer service team is always ready to assist you. You can also check the tracking status on our website for added convenience.

We understand that unexpected circumstances may arise, and in the rare event that the courier encounters difficulties or there are customs issues, we will promptly notify you and resolve the situation on a case-by-case basis. Your satisfaction is our top priority, and we strive to provide the best possible service.

Join us at Soulyaya.ru and experience a shopping journey like no other. With our commitment to simplicity, efficiency, and exceptional customer service, we guarantee that your fashion needs will be met with unparalleled convenience and style. Let us be your trusted partner in fashion, making every step of the ordering and delivery process a breeze.